Yes, according to our Refund Policy you can request a refund if Safecurrency.com did not send the cryptocurrency to the user requested address.
If Safecurrency.com already sent the cryptocurrency to the customer, but the customer wants a refund, Safecurrency would be able to buy it back based on the current market rate minus the service fee for the transaction.
In order to request a refund, please fill in the following REFUND FORM and send it to [email protected]:
Customer email: _____________________________________
Order id: __________________________________
Refund amount: ______________________________________
Refund reason*: ______________________________________
*We expect everyone to read the Refund Policy BEFORE you start a transaction.
If you changed your mind AFTER the cryptocurrency was sent to you, you would be required to send the cryptocurrency back to Safecurrency in order to get a refund. Fees will apply.