Yes, according to our Refund Policy you can request a refund if did not send the cryptocurrency to the user requested address.

If already sent the cryptocurrency to the customer, but the customer wants a refund, Safecurrency would be able to buy it back based on the current market rate minus the service fee for the transaction.

In order to request a refund, please fill in the following REFUND FORM  and send it to [email protected]:

Customer email:  _____________________________________

Order id: __________________________________

Refund amount: ______________________________________

Refund reason*: ______________________________________




*We expect everyone to read the Refund Policy BEFORE you start a transaction.
If you changed your mind AFTER the cryptocurrency was sent to you, you would be required to send the cryptocurrency back to Safecurrency in order to get a refund. Fees will apply.

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